Click on File → Save As → Download a Copy. Wait until the file opens and then download it.Click on More options and then Get Link.Launch Teams and open the channel where the file was shared.Check if you can download your files now.Īlternatively, if you can’t download any files using the Microsoft desktop app or the web version or the app, go directly to SharePoint’s Document Library. If you also logged in to Teams on your web browser, clear your browser cache as well.\%appdata%\Microsoft\teams\Local Storage.\%appdata%\Microsoft\teams\blob_storage.\%appdata%\Microsoft\teams\application cache\cache.Delete all the files stored the following cache folders:.Type %appdata%\Microsoft\teams in the Windows search bar. Clear the cache, restart your computer and check if you can download the problematic file afterwards. Clear the CacheĪll those files that piled up in the cache folder may break certain Teams features. Click on your profile picture and select Check for Updates.Ĭertain features may not work if you’re running outdated Teams versions. Maybe you can download those files on your mobile device after all.Īlso, make sure you’re running the latest Teams app version on your device.
Try downloading the problematic file using different browsers.
If the file download problem affects the desktop app, check if the problem also occurs on the web version of Teams. What to Do if Microsoft Teams Won’t Download Files Use a Different Teams Version
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